1、Respect the reasonable requirements of customers, safeguard the reasonable rights and interests of customers, and strictly perform the agreed terms of the contract.
2、Establish complete and detailed customer files, visit customers regularly, and assist to solve problems in use.
3、According to the needs of customers, our company will provide all-round technical support and after-sales service during the installation and trial operation of your factory.
4、In the use of products, track and understand the use of products, and timely deal with the use of technical problems (including ball consumption, power consumption, the output of the table and the matching of liner, mill operation and other matters).
5、We can accept your technical consultation on wear-resistant materials at any time, and provide you with relevant industry status, new products and use information for your reference.
6、In case of product failure, the customer can directly complain to the after-sales service team of the company, and the 24-hour mobile phone can receive complaints: (+86)13965376760.
7、After receiving the customer fault complaint information, our company will make effective response within 8 hours and send personnel to the site within 24 hours.